COVID-19 Policy

COVID-19 (coronavirus) is a novel virus that affects the human respiratory system.

This interim guidance is based on what is currently known about the coronavirus disease 2019 (COVID-19). The virus, in various strains, spreads through airborne transmission, close person-to-person contact, and unclean surfaces. Symptoms may develop within 14 days of exposure, and only designated laboratory tests can diagnose an infection. The outbreak first started in China, but the virus continues to spread internationally.


We will update this policy document as we receive relevant information and updates from reliable health organizations and industry leaders.

At Peaks & Safaris, we have prioritized health for our clients, staff, and other business partners. Therefore, as the COVID-19 (coronavirus) situation evolves, here in Kenya, East Africa, we have taken steps to ensure business continuity, client satisfaction, and professional client service delivery in a healthy and safe environment.


This policy is designed and adopted for clients and staff members to:

  1. reduce transmission among employees and clients

  2. Maintain healthy business operations

  3. Maintain a healthy work environment

The Policy


  1. All employees and contractors must properly wear protective masks when on the company and host property (including vehicles) at all times. If this is not possible, employees and contractors should wear cloth face coverings at all times.

  2. All employees and contractors must maintain social distancing when on the company and host property at all times, both indoors and outside. No vehicle is allowed to carry an excess of the approved capacity.

  3. All employees and clients must frequently wash hands or use an alcohol-based hand sanitizer after coming in contact with any public surface when on the company and host property at all times.

  4. Any employee or client who has contact with any individuals suspected to have or confirmed positive for COVID-19 shall immediately quarantine at home and contact the available Peaks & Safaris safari coordinator and their healthcare professional for further direction. There will be no readmission into the company or host premises until they have been quarantined for at least ten (10) days, are fever-free for at least 24 hours, and have received a negative test.



All Peaks & Safaris clients and staff will observe the COVID guidelines, safety measures, and protocols outlined in this document and those prescribed by the Ministry of Health and upheld by the industry players.


As a tour and travel company, we recognize that some of our partners will have their COVID safety guidelines and measures in place. In places like airports, train stations, hotels, restaurants, parks, curio shops, and other designated stopovers where these are clearly outlined, our staff and clients will adhere to the establishment’s COVID protocols.


Preventing transmission or a COVID-19 Outbreak at the workplace


  • At the moment, the initial vaccine is available to the public and can be taken voluntarily.

  • Employees and clients wishing to take the vaccine are allowed to do so.


Masks & Hygiene

  • Wear a clean mask. We recommend 3-ply masks or KN95 masks without valves.

  • The mask should cover the nose and mouth. It is not recommended to wear it around the chin or below the nostrils.

  • When the mask is taken off, store it in a clean plastic bag, and avoid touching and manipulating it on the covering surface. Adjust for fitting using the strings or tie-bands.

  • Wash a fabric mask daily.

  • Dispose of a medical mask in a trash bin if it gets dirty or at the end of the day.

  • Our vans are stocked with extra 3-ply masks for any emergencies or replacement.


Body Hygiene

  • Regularly and thoroughly clean your hands with an alcohol-based sanitizer or wash with soap and water.

  • Avoid touching your eyes, nose, and mouth.

  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Dispose of the tissue immediately and thoroughly was your hands.

  • Clean and disinfect surfaces frequently, especially those that are regularly touched, such as door handles, faucets, and phone screens.


Physical Distancing

  • Avoid spaces that are closed, crowded, or involve close contact.

  • Meet people outside where the air is circulating freely, and there is adequate space

  • Increase the amount of ‘natural ventilation’ when indoors e.g., in an office, meeting room, etc

  • Maintain a 1.5 – 2.0 meter distance.

  • In the vehicles, only the tour guide driver should be in the front cabin and all passengers are advised to occupy the marked seats.

  • All passengers must wear their masks while in the vehicle.



  • At Peaks and Safaris Ltd. we are committed to continuously monitoring employees for signs of Coronavirus exposure. This might include health questionnaires, risk assessments, and contact tracing where necessary.

  • All employees and customers are advised to:

    • Know the full range of symptoms of COVID-19. The most common symptoms are fever, dry cough, and tiredness. Other less common symptoms that may affect some individuals include loss of taste or smell, aches, and pains, headache, sore throat, nasal congestion, red eyes, diarrhea, or a skin rash.

    • Stay home and self-isolate even if there are minor symptoms such as cough, headache, and mild fever until recovery. Call the health care provider or hotline for advice and, where necessary, have someone bring you supplies. If you need to leave your house or have someone near you, wear a medical mask to avoid infecting others.

    • If you have a fever, cough, and difficulty breathing, seek medical attention immediately. Call by telephone first, if you can, and follow the directions of your local health authority.

    • Keep up to date on the latest information from trusted sources, such as WHO or your local and national health authorities. Local and national authorities and public health units are best placed to advise on what people in your area should be doing to protect themselves.


Maintaining Healthy Business Operations

For our staff members

We have implemented flexible sick leave and supportive policies and practices. These policies:

  1. are consistent with public health guidance.

  2. permit employees to stay home to care for a sick family member or take care of children due to school and childcare closures.

  3. allow employees to telework whenever possible to avoid community spread and to minimize disruptions to business operations.

  4. guide us to:

    • require wearing masks when social distancing is not possible. 

    • provide soap and water in the workplace. If soap and water are not readily available, we will use alcohol-based hand sanitizer that is at least 60% alcohol. If hands are visibly dirty, soap and water should be chosen over hand sanitizer. Ensure that adequate supplies are maintained.

    • place hand sanitizers in multiple locations to encourage hand hygiene.

    • place posters that encourage hand hygiene to help stop the spread at the entrance to the workplace and in other areas where they are likely to be seen.

    • discourage handshaking. We encourage the use of other non-contact methods of greeting.

    • perform routine environmental cleaning and disinfection of all frequently touched surfaces in the workplace, such as workstations, keyboards, telephones, handrails, and doorknobs.

    • discourage workers from using other workers’ phones, desks, offices, or other work tools and equipment, when possible. If necessary, we will clean and disinfect them before and after use.

    • provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks, other work tools, and equipment) can be wiped down by employees before each use.

    • Perform enhanced cleaning and disinfection after persons suspected/ confirmed to have COVID-19 have been in the facility:

  5. employees who become sick while traveling or on temporary assignment to promptly call a healthcare provider for advice. They should also contact their supervisor.


For our customers

We have implemented policies that allow for safe interaction, and these include:

  1. Managing all communications over the phone or by email, accepting payments online, and no-touch delivery

  2. Only serving one customer at a time, using video-conferencing instead of face-to-face meetings

  3. To assist with luggage, our drivers are provided with disposable gloves to use when carrying client luggage. There are also spray sanitizers to be used on baggage handles